A Community Information Exchange (CIE) is an ecosystem comprised of
multidisciplinary network partners that use a shared language, a resource database,
and an integrated technology platform to deliver enhanced community care
planning. Care planning tools enable partners to integrate data from multiple
sources and make bi-directional referrals to create a shared longitudinal record.
Research & Insights
Discover national research, studies, educational priorities, and findings that help advance community development education.
Educator Resources
Find shared syllabi, instructional materials, teaching ideas, community engagement practices, and member contributions.
A Community Built for Educators
Our platform provides shared infrastructure, privacy and security policies, and strong legal data governance to improve coordination across communities. The CIE offers a “No Wrong Door” service referral system for your community
How Collaboration Works
Through a shared-cost model and scalable onboarding, we help communities start small, confirm value, and grow when ready.
Call To Participate
Together, we can lower costs, strengthen collaboration, and elevate outcomes for the people counties serve
Free and Open Participation
Membership is free and gives educators an opportunity to contribute resources, join the member directory, and receive relevant updates.
Community Information Exchanges share common technical and operational components. The CDEC leverages its experience and infrastructure to share these components with partners who seek to reduce their costs. The following outlines each component and the associated services offerred.
Participation Agreement
Security Policies
Client Authorization
Legal Frameworks
Responsible exchange of client information requires a rigorous legal
framework that protects the clients, the participating organizations,
and the governance structure facilitating the process. The creation of
the legal framework requires a harmonization of local, state, and
federal privacy and security regulations and the operational realities to
implement these regulations in a user-friendly way. CDEC has spent
hundreds of hours developing participation agreements, client consent
processes and security policies and protocols. Joining the CDEC
provides an opportunity to leverage crucial infrastructure saving time
and money.
Provider Portal
Client Portal
User Support
Resource Directory API
Cyber Security
Technical Infrastructure
Leveraging Salesforce as the software and Boomi as the middleware, CDEC offers a full service closed loop referral platform including provider and client portals. Participating organizations are able to manage referrals, search local resources ( as applicable) and track utilization through a myriad of reports. Clients are also able to access their referral information directly thereby giving them more agency over their care. In addition, CDEC offers a full set of integration services ranging from simple SFTP file transfers to fully integrated API connections. The platform is HIPAA compliant and monitored by ICE Cyber security team
Contracting
Onboarding
Training
Finance & Budgeting
Vendor Management
Operations
Onboarding a diverse set of community organizations to one single platform ( either through integration or provider portals) is a very complex process. CDEC has developed a systematic approach to onboarding organizations to the platform including contracting, training and monitoring. With a fully documented onboarding process, CDEC leverages customized Salesforce CRM functionality with automations to support outreach, contracting, onboarding, and reporting.
Resource Directory
Outreach Activities
Referral Engagement
Reporting Metrics
Network Management
A key component to a Community Information Exchange is a resource directory that reflects available services in the area. There are typically organizations ( such as 211 or other resource groups) that develop these directories locally. CDEC platform allows for a real time API feed of existing resource directories to populate the CDEC platform. CDEC partners then build on these directories through their outreach and referral management activities that are supported by the CDEC system. Partners are able to track onboarded organizations’ level of engagement and referral activity to support expedited referral response times and engagement of network members.
Stakeholder Board
Strategic Priorities
Financial Oversight
Local Governance
Successful community information exchanges are a reflection of the local communities they seek to serve. Governance structures that provide insight into local challenges, priorities and opportunities can help ensure alignment for successful implementation. CDEC has experience in supporting local governance structures as needed and/or implementing pilot projects / use cases under the direction of the local stakeholder groups. Leveraging the CDEC infrastructure enables partners to spend less time on the core legal, technical and policy activities and more time on building support, alignment and adoption within the local communities.
For some communities a broad community infrastructure is not needed. It may be that providing a targeted care coordination resources between a small subset of organizations would represent a significant impact for the community.
Community data exchange and interoperability is challenging with each community having unique resources and challenges. CDEC consulting services leverages two decades of interoperability expertise to determine the best approach for your organization or community.
Data Exchange Infrastructure
The CDEC provides centralized functionality for your team. We provide the legal and technology framework that can be customized to your local community needs for care management, directory of local services, and prioritized use cases or strategic partnerships.
Consultation
CDEC staff offer customized 1:1 consultation service for communities: planning and governance work, selecting a technology platform, integration/data feeds, tailored report development, use case selection and strategy.
Technical Assistance
System administrators at CDEC are available to support 1:1 troubleshooting, system management, and reporting.
Resource Database
A standardized listing of health, human, and social services providers service offerings, eligibility, and intake information to efficiently match individuals with appropriate services.
Integrated Technology
A technology platform facilitates the integration of individual data from multiple partners' data systems to populate an easy-to-access single. longitudinal person record, enables bidirectional closed-loop referrals, and care coordination alerts.
Cross Sytem Care Planning
A CIE enables a proactive system of care enabling multidisciplinary partners to work collectively and contributing to a single care plan and identify system interaction.
Shared Language
The use of a unified individual longitudinal record reflects shared language defining needs, risk assessments, care planning, and individual outcomes.
Multidisciplinary Partners Network
CIE partners commit to a collective approach considering how the care they provide fits into the broader care delivery system. to better connect individuals and families to services, and share deeper levels of information
Dr. Melissa Carter
Development Educator
Prof. Daniel Brooks
University Faculty Member
Dr. Aisha Reynolds
Researcher and Educator
